Terms & Conditions

By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers. By purchasing an item advertised on this website, you agree to be bound by these Terms and Conditions. 24HrsCityFlorist (WorldWideFloralGift.com and its member florists will be regarded as 24 Hrs City Florist hereafter) may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by these Terms and Conditions, as amended.


Substitution Policy

Images found on this site are used as guides only and may not be exactly the same as the final product.

World Wide Flora Gift, a international delivery arm of 24Hrs City Florist and its member florists reserve the right to make fair and reasonable substitutions according to the practical availability of specific flower types and containers worldwide.

When a member florist receives a flower order from 24 Hrs City Florist, every effort will be made to create an arrangement of the shape, size and color and using any flower varieties specified, according to the order description. Specific flower types may be indicated on the order by actual description.

In the case where a specific flower type or colour is unavailable within the given time frame of delivery, substitutions may be made within the arrangement to achieve the same overall shape, style and colour effect and to ensure that the order is delivered on time. 

Except where the selling florist has indicated that there be no substitution, 24 Hrs City Florist will always give priority in decreasing order of importance to:
(1) delivery time of the order, followed by 
(2) colour preferences, followed by 
(3) the overall style of the arrangement, followed by 
(4) specific flower varieties

Flowers of a similar shape, size and value but different type and colour may be used if other flowers in the arrangement substitute for that colour and the overall effect of the arrangement is maintained. 

In arrangements of a single flower variety (eg rose bouquet), the flower variety will take precedence over colour.


Translation Policy


24 Hrs City Florist policy is to leave the card message in the language that the order was received in. However, if you require the message to be translated into the native language of the recipient's country, please specify in the 'special instructions/comments' field on the order form and we will do our utmost to translate the card message. However, 24 Hrs City Florist cannot guarantee that a translation will be possible and cannot guarantee the accuracy of the translation.


Recipient "Not at Home"

24 Hrs City Florist is not responsible for deliveries if the recipient is not at the location at the time of delivery. If you are the customer, you must make sure that the recipient will be at the location on the date given on the order form for delivery. 

If there is a contact phone number on the order form, the supplying florist may contact the recipient to check if they are at the location before they attempt to deliver the gift. If there is no phone number provided on the order form, the supplying florist will attempt to deliver the gift on the specified delivery date.

If the recipient is not at the location when the delivery is made, the supplying florist will try to leave a "not at home" card at the recipient's location. This card explains the situation and asks the recipient to contact the supplying florist 24 Hrs City Florist will do their utmost to deliver the gift at a later date if the recipient replies to the "not at home" card. Additional delivery charges may apply if the supplying florist has to deliver the gift more than once. Alternatively, the recipient may have to collect the order at the florist's premise.


Fees and Charges

24 Hrs City Florist includes all fees and charges in the value shown on our websites. You will pay no more than what you see on the product/catalogue pages. We won't add anything on on the last step of the shopping cart! 

These fees include a delivery fee (of which 100% goes to the florist for delivery of the order), a service or handling fee and also the Credit Card clearing fee that is charged by the credit card clearing company.


Non-Deliveries


24 Hrs City Florist will try their best to deliver any gift, but we do not guarantee the delivery of any product if one of the following occurs

  • Recipient refuses to accept delivery of the gift
  • Address provided is incorrect
  • Occupants are not at the location and do not respond to the "not at home" card left by our florist



If one of these instances occurs, we may judge that the delivery has been made.


Cancellations

24 Hrs City Florist cannot cancel any order that has already been made up by the supplying florist, even if the florist has not delivered the order. 


Refunds

Is is not normally 24 Hrs City Florist policy to refund the price of the product. However, as every customer and gift are individual, (and therefore may require a decision on a case-by-case basis), please contactinfo@24hrscityflorist.com so we can determine the best solution to the problem. 24 Hrs City Florist is also able to provide other solutions, such as resending the gift, or resending a different gift of the same value.


Time Sensitive / Difficult Deliveries

Due to the difficult nature of delivering for the following events/places, 24 Hrs City Florist and its supplying florists cannot guarantee delivery. While we will try our best to make sure that your gift is received at the event/place, we do advise you to include a secondary address for delivery. The recipient of the gift must be available at this address after the end of the event. 

Delivery to difficult and remote areas may incur extra delivery, above that already allowed in the flower value. The payment of extra delivery is the responsibility of the customer and orders can not be delivered without such payment. 

If a delivery should not be made after a certain time (for example, if the recipient is leaving the hotel), please either provide an alternative delivery address within the same delivery area or advise that the order should be cancelled in the INSTRUCTION TO FLORIST section at the bottom of an order form.

We do not guarantee delivery to the following timed events :

  • Funerals
  • Wedding Receptions
  • Parties
  • Functions



We do not guarantee delivery to the following place

  • Hospitals (especially Intensive Care Units)
  • Ships
  • Jails
  • Secure Buildings
  • Hotels



Note that if the alternate delivery address is in a different area, and therefore requiring the services of a different florist, 24 Hrs City Florist may not be able to assist with the redirection.


Timed Deliveries

While we offer customers the opportunity to nominate a preferred time of delivery, including "as soon as possible" (ASAP), it is not possible to guarantee that these times will be achieved. 24 Hrs City Florist uses a network of local florists around the world to deliver flowers so that you get the freshest possible gift. Consequently, there are often local reasons why an order can not be delivered within your preferred time frame.

We suggest you restrict your requests to AM or PM delivery or ASAP if that is important to you. Such deliveries can only be made during local business hours.

Also, it is usually possible though not guaranteed to deliver on a Saturday up to noon. It is not usually possible to deliver on Saturday afternoon or Sunday or on national public holidays.

If the flowers are for a timed event like a funeral, the florists will do their best to assist. However, we strongly recommend that you give an alternative address so the flowers can be delivered there if too late for the timed event.

If a delivery should not be made after a certain time (for example, if the recipient is leaving the hotel), please either provide an alternative delivery address within the same delivery area or advise that the order should be cancelled in the INSTRUCTION TO FLORIST section at the bottom of an order form.

Note that if alternative delivery address are in a different area, and therefore requiring the services of a different florist, 24 Hrs City Florist may not be able to assist with the redirection.


Alcohol

24 Hrs City Florist does not guarantee the delivery of alcohol with all purchases. The laws regarding the sending of alcohol with flowers are very complicated.

Why 24 Hrs City Florist does not guarantee the delivery of alcohol with all purchases:
1. 24 Hrs City Florist is unable to guarantee the recipient of the gift is over the legal age in that state or country
2. The recipient of the gift may have certain religious beliefs
3. Certain countries or States have laws that prohibit the sending of alcohol
4. Certain countries or States require 24 Hrs City Florist florists to possess a licence to send alcohol with flower orders

If you place an order that includes alcohol and 24 Hrs City Florist is not able to deliver the alcohol because of one of the reasons stated above, our florists will replace the alcohol (to equal value) with flowers or gift items that suit your order. You will not be advised of this replacement.

Please note that you are able to nominate a second gift preference when placing an order that includes alcohol.


Recipient

For the purposes of this document the 'recipient' is the intended receiver of a flower or gift contracted by the 'customer' to 24 Hrs City Florist. The recipient may be an individual or non-corporate entity.

What type of personal information will be collected?
24 Hrs City Florist will lawfully collect and store personal information about a recipient, as provided by a customer, that is practicable to complete the order. Personal information including name, address and phone number will be collected by 24 Hrs City Florist about a recipient when a customer places an order directly with 24 Hrs City Florist via the Internet, by phone, by fax or by email, or through a contractor that collects the information on behalf of Petals.

How will the personal information be used?
Personal information collected about the recipient by 24 Hrs City Florist will be used for the primary purpose for which it was collected and for any secondary purpose if it is directly related to the primary purpose, or in a way that the customer and recipient would reasonably expect the information to be used. The primary purpose for collecting personal information about a recipient is to facilitate the delivery of an order. The personal information of the recipient will be disclosed to a contractor that supplies a floral delivery service for 24 Hrs City Florist, in Singapore or overseas.

Please note that this site contains links to other sites. eNETs is the provider of the the digital (SSL) certificate used by 24 Hrs City Florist for credit card protection. eNETS is not responsible for the privacy practices, privacy statements, or content of any other web sites.

Personal information held by 24 Hrs City Florist about an individual can be made available upon request. A reasonable fee may apply to this service. Individuals are entitled to know what sort of information is held, how it is collected, used and disclosed as outlined in this document. Enquiries can be made to 24 Hrs City Florist by emailing info@24hrscityflorist.com


Quality Assurance

24 Hrs City Florist is comprised of florists and relay organisations around the world. Every effort is made to deliver flowers and gifts on the day requested and in a condition that reflects the high standards set by 24 Hrs City Florist for its network of florists and floral relay organisations. 


Enquiries

Please call us between 9am to 5pm (Singapore Time) for enquiries on overseas orders. Order for delivery outside city area, 24Hrs City Florist will require to verify with our network of florists overseas as to whether such delivery can be made before confirming an order.


Disclaimer

By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers. By purchasing an item advertised on this website, you agree to be bound by these Terms and Conditions. 24 Hrs City Florist may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended. 


Refund Policy

The customer shall have no right to any refund for payment made for the service once we have started to process the services for the customer. However, in instances where the customer feels that a refund is justified, the customer must submit a written request for refund. 

Please provide the following details together with your request, unless otherwise stated: 

- transaction identification number
- reasons for cancellation or refund 

All requests submitted are subject to approval on a case to case basis and at the discretion of the company management.


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